FAQ

SHIPPING

How long does shipping take?

Shipping times vary depending on location. Typically, domestic orders arrive within 3-7 business days. You’ll receive tracking information once your order is shipped. 

Can I track my order?

Absolutely! You’ll receive a tracking number via email once your order has shipped, so you can monitor its journey to you. Also, you can track your order on the website by providing your tracking # or order #. 

What if my order is delayed or lost?

If your order is delayed beyond the estimated delivery time, or if it gets lost in transit, please contact delivery provider for more information, regarding your order. 

PREORDERS

How do preorders work?

When you preorder an item, you reserve it before it’s officially in stock. This guarantees you’ll get the item once it’s available, especially for limited-release products.

When will my preorder ship?

Preordered items have an estimated ship date listed on the product page. We’ll keep you updated if there are any changes to this timeline.

Can I cancel a preorder?

No, once you place an order that is Preorder, you have agreed with all circumstances. Please read all the information before making a final decision. 

 

When will I be charged for a preorder?

For most preorders, your payment will be processed at the time of order placement to secure your reservation.

 

SIZING

How do I know which size to choose?

We have a size chart available on each product page to help you find your best fit. If you have specific questions, feel free to reach out for personalized guidance.

Can I exchange it if the size doesn’t fit?

No, exchanging because of size isn't accepted. Please refer to size charts and models on products to accurately choose your correct size. If you still need help, contact us.

 

 

BRAND AMBASSADORSHIP

How can I become a brand ambassador for Intrvtd Stars?

We’re always looking for passionate individuals who align with our mission. If you’re interested, keep an eye on our social media for ambassador announcements or reach out via our website or Instagram. 

What are the requirements to become an ambassador?

We look for individuals who resonate with our brand values, have a unique style, and engage with their community. Social media presence is a plus, but authenticity is key.

What benefits do brand ambassadors receive?

Our ambassadors may receive perks such as discounts, early access to new collections, free products, and opportunities for collaboration.

How can I apply?

Applications are generally accepted through our website or by reaching out on our social media. We’ll review your information and contact you if it’s a good fit.

What’s the role of a brand ambassador?

Our ambassadors represent the IntrvtdStars lifestyle, sharing our mission, values, and products with their followers and communities.